Question 1

What do I get when I press Get subtitles?

Accepted Answer

An SRT and a WebVTT of the same subtitles, cut into cues that follow the speech. Both come from one pass over the audio, so their timings match. Drop the SRT on a timeline in Premiere, DaVinci or CapCut, or upload it to your own video in YouTube Studio; use the WebVTT for a web player.

Question 2

Can I transcribe a whole playlist or channel?

Accepted Answer

Yes. Paste the playlist or channel link instead of a single video and you get a list to pick from, up to 25 videos at a time. Each one runs as its own job, so a video that fails does not hold up the rest, and one page follows all of them. They spend the same minutes as anything else you transcribe.

Question 3

How do I get a transcript of a YouTube video?

Accepted Answer

Copy the link of the video, paste it in the box at the top of this page and start. You sign in first, then pick what you want: a transcript, a subtitle file, or captions burned into the video. When it is ready you get the text with punctuation, a label for each speaker and a timestamp on every paragraph.

Question 4

Do I need an account?

Accepted Answer

Yes, and it is free. You sign in with Google, Apple or email, no card needed. The account is what keeps your videos, your corrections and your downloads together, so you can come back to a transcript later. Every account starts with 10 free minutes to try the quality on your own videos.

Question 5

What can I do with the 10 free minutes?

Accepted Answer

Your account starts with 10 free minutes, once, so you can try the product before paying anything. They work on the site and through the API. If your video is longer than the minutes you have left, we transcribe the first part and show it to you, and the rest stays locked until you unlock that video, buy a credit pack or take a plan.

Question 6

Which YouTube videos can I use?

Accepted Answer

Public and unlisted videos work. Private videos, members-only videos, age-restricted videos, live streams and videos that were removed or blocked in your country cannot be opened by us, and you get a message that says which of those it is. You paste one video link at a time.

Question 7

How long can the video be?

Accepted Answer

Up to 12 hours. Anything over 10 minutes is split into parts, worked on in parallel and put back together, so you still get one transcript with the timings running through it. A long video uses more of your minutes, but it is not treated differently in any other way.

Question 8

How do I reach you if something goes wrong?

Accepted Answer

Reach us through the contact page. Tell us the link of the video and what went wrong, and we can look the job up. Billing questions, refunds, a transcript that came out badly and feature ideas all go through the same form, so nothing gets lost in a mailbox.

Question 9

What does a transcript look like?

Accepted Answer

Running text with punctuation and capital letters, split into paragraphs. A new paragraph starts whenever the speaker changes, and after at most 30 seconds of one person talking. Every paragraph carries a timestamp you can click to jump the video to that moment, and a label for the person speaking.

Question 10

Does this work on videos without captions?

Accepted Answer

Yes. We do not read the captions on YouTube at all. We take the audio of the video and listen to it, so a video with no captions, with automatic captions full of mistakes, or with captions switched off by the creator all work the same way.

Question 11

How does it know who is speaking?

Accepted Answer

It separates the voices while it listens and gives each one a label, starting at Speaker 1. You can click any name and rename it to the real person, which changes it everywhere in the transcript at once. If a line was given to the wrong speaker you can move that line to the right one.

Question 12

Can I keep the "um" and "uh"?

Accepted Answer

Yes. By default we clean up filler words and stutters, because that reads better. Turn the clean-up off before you start and you get everything exactly as it was said, which is what you want for a quote, an interview or anything you need on the record. You can see what would be removed before you decide.

Question 13

What does the summary give me?

Accepted Answer

A short summary of the video in paragraphs, in the language that is spoken in it. It covers the topics and the main points. It is written text, not a list of bullets, and it carries no timestamps. It is there to tell you what a video is about before you read the whole transcript.

Question 14

How are the lines cut?

Accepted Answer

One phrase or sentence per cue, at most 42 characters on a line and never more than two lines, each cue on screen between 1 and 7 seconds. That is what makes subtitles readable at a glance and it is why a transcript chopped into equal blocks never looks right under a video.

Question 15

Can I fix a cue before I download it?

Accepted Answer

Yes. Every cue is editable in the browser: retype the text and the start and end times stay exactly where they were. Reset a cue to put the original text back. You can also download the file, edit it in another tool and upload it again to keep everything in one place.

Question 16

Why not use the captions YouTube makes?

Accepted Answer

Automatic captions come without punctuation or capital letters, carry no speaker names, and you cannot download them as a proper subtitle file from someone else's video. Ours are written from the audio with punctuation and cue timings, and you get the file itself, for any public video.

Question 17

Do these work for Shorts, Reels and TikTok?

Accepted Answer

Yes, in two ways. Use the subtitle file if your editor takes one, or have the captions burned into the picture, which is what those platforms need when the sound stays off. Burned captions can be raised clear of the interface that sits at the bottom of a vertical video.

Question 18

Does the whole video get subtitles?

Accepted Answer

Yes, from the first word to the last. The cues run to the end of the video, and a long one is handled in parts and merged, so the numbering and the timings stay continuous. What you download is the complete file, not a sample of the opening minutes.

Question 19

What is the difference between a transcript and subtitles?

Accepted Answer

A transcript is the text to read, search and copy. Subtitles are timed lines made to run under a video, so they are cut into short cues that appear and disappear with the speech. Pick Subtitles when you want an SRT or WebVTT for an editor or for YouTube, and Transcription when you want the text itself.

Question 20

Can I get the captions burned into the video?

Accepted Answer

Yes. You get an MP4 with the captions rendered into the picture, which is what social platforms need when nobody turns the sound on. Choose 720p, 1080p or 4K. Burning in costs 3 times the video length at 720p, 4 times at 1080p and 5 times at 4K, because the video is encoded again.

Question 21

Can I get subtitles in several languages at once?

Accepted Answer

Yes. Choose the extra languages before you start and you get a separate file per language, with the cue numbers and timings identical across all of them. Up to 10 languages including the one spoken in the video. Each extra language costs one more time the video length.

Question 22

Which languages can you handle?

Accepted Answer

90+ languages, and you do not have to tell us which one it is: we work it out from the audio. You can also set the language yourself when a video mixes two of them or when the detection gets it wrong. Accents and dialects are handled by the same model.

Question 23

Can I translate the transcript?

Accepted Answer

Yes. Open a finished transcript, choose a language and you get the whole thing translated, with the speaker labels and the timestamps kept in place. You do one language at a time and can switch to another whenever you like. Translating a transcript you already have does not use extra minutes.

Question 24

Can I get subtitles in more than one language?

Accepted Answer

Yes. Pick the extra languages before you start and you get a subtitle file for each of them, with the cue timings matching the original so they stay in sync. You can have up to 10 languages including the one in the video. Each extra language costs one more time the video length.

Question 25

Can I also get the plain text of the video?

Accepted Answer

Yes, but start a Transcription job for it: that gives you the running text with speaker labels, timestamps and the option of a summary. A subtitle file is cut for reading under a video, so it makes for choppy prose if you paste it into a document.

Question 26

Can I fix mistakes in the transcript?

Accepted Answer

Yes. Click Edit and you can change any word, rename a speaker, split or join paragraphs, and find and replace a word through the whole text. Changes save by themselves and you can undo them. Play the video while you read and the transcript follows along, so you can check a word by listening to it.

Question 27

How do I get the text out?

Accepted Answer

Copy it in one go, or download it as TXT, DOCX, SRT and WebVTT. Two checkboxes decide whether the speaker names and the timestamps come along, so you can take clean prose into a document or keep the timings for reference. Subtitle files keep their cue times whatever you choose.

Question 28

Can I send a transcript to someone else?

Accepted Answer

Yes. Create a share link and anyone with that link can read the transcript on a page of its own, without an account and without seeing anything else from yours. They can read and copy the text; they cannot change it. Delete the transcript and the link stops working.

Question 29

How accurate is it?

Accepted Answer

Our benchmark measures 98.5% on clean read speech, 97.1% on harder audio, 94.3% on accented speech and 92.7% on talks: 95.7% across the set. Audio quality, accents and background noise move the number for any one video. We measure this every month on public speech collections that come with a human transcript to compare against, and we publish what came out, including the conditions where it scores worst.

Question 30

What if the transcript still has errors?

Accepted Answer

Fix them in the editor: the words we were least sure about are marked, so you can jump straight to them, listen and correct. Music, crosstalk and heavy background noise are where any tool struggles. If the result is not worth what you paid, ask us for a refund and you get it.

Question 31

What does a subtitle job cost?

Accepted Answer

One time the length of the video, the same as a transcript, plus one more time the length for every extra language you pick. Burning the captions into the picture costs more, because the video is encoded again. There is no separate charge for the editor or the downloads.

Question 32

What do the plans cost?

Accepted Answer

Creator is $10 a month for 600 minutes, Creator+ is $20 a month for 1,800 minutes and Pro is $50 a month for 6,000 minutes every month. Pay for a year and you pay for 10 months and get 12 months of minutes. Plan minutes reset at the start of each month. If you need more in a busy month you can add credits, which sit on top of your plan.

Question 33

Can I pay without a subscription?

Accepted Answer

Yes, in two ways. Credit packs are a one-off payment for a pot of minutes that never expires: The Deep Dive is $25 for 600 minutes, and there are bigger ones. Or pay for a single video: $3 for a video up to an hour, rising to $12 for the longest ones. Both work without a monthly plan.

Question 34

What happens to minutes I do not use?

Accepted Answer

Minutes that come with a monthly plan reset when the new month starts, so they do not pile up. Minutes you bought as credits are yours until you use them: they never expire. Unlocking one video separately does not touch either pot.

Question 35

How do I cancel?

Accepted Answer

Open the billing page in your account and cancel there, or ask us through the contact page and we do it for you. There is no notice period and nothing to negotiate. Your transcripts stay in your account after you cancel, so you can still read and download what you already made.

Question 36

What happens when my minutes run out?

Accepted Answer

Transcribing stops until your minutes reset, and nothing is charged. You can wait, buy a credit pack, or move up a plan. There is also extra usage, which is off until you switch it on yourself in Billing: with it on, anything past your included minutes costs $1 an hour on Creator, billed in whole hours. Each plan has its own rate and it lands on your next invoice.

Question 37

Do you give refunds?

Accepted Answer

Yes, no questions asked. If the result was not what you expected or you bought the wrong thing, ask through the contact page and we refund the purchase. We would rather give the money back than have you fight with a tool that did not do the job.

Question 38

Who can see my transcripts?

Accepted Answer

You, through your account. Nobody else can open them, and they are not listed or indexed anywhere. The one exception is a share link: if you create one and pass it on, whoever holds it can read that transcript. Delete the transcript and the link dies with it.

Question 39

How long do you keep my videos and transcripts?

Accepted Answer

The audio and video we downloaded are deleted after 7 days. The transcript itself stays in your account until you delete it, so it is there when you come back. Delete a transcript and it goes for good, together with its subtitle files and any burned-in video.

Question 40

Is my video used to train anyone's model?

Accepted Answer

No. Your audio goes to the speech-to-text engine we use to turn it into words, and the text goes to the model that writes summaries and translations when you ask for one. It is processed to give you the result and for nothing else. Payments run through Stripe, which never sees your video.

Question 41

Is there an API?

Accepted Answer

Yes. Send a video link, poll the job, read back the transcript, subtitle files or a captioned video. API and MCP are included on every plan. Your 10 free minutes work through the API too. You generate one token in your account and send it as a bearer token. The reference lists every endpoint with the request and the response you should expect.

Question 42

Can I use this inside Claude or ChatGPT?

Accepted Answer

Yes, through our MCP server. Add it once as a connector in Claude, ChatGPT, Cursor or Cline, sign in with your account, and then ask your assistant for the transcript or the subtitles of a video in plain language. It uses the same minutes as the site.

Feature	Free	Credits	SubscriberMost popular
High-accuracy subtitles	Included	Included	Included
Multi-speaker identification (speaker labels)	Included	Included	Included
AI cleanup (filler words)	Included	Included	Included
Export (SRT, WebVTT)	Included	Included	Included
Subtitles (Burned in), MP4 export	Included	Included	Included
Rename speakers	Not included	Included	Included
Web-hosted share link	Not included	Included	Included
Process long videos (up to 12 hours)	Not included	Included	Included
MCP accessClaude, ChatGPT, Cursor and Cline	Included	Included	Included
API accessREST API, same minutes as the site	Included	Included	Included
Priority support	Not included	Not included	Included

YouTube subtitles as SRT, VTT or burned into an MP4

Fine to watch. Not good enough to publish.

Bad captions don't just look unprofessional. They cost you views.

Subtitles that go wherever your video goes.

SRT & WebVTT export

Burned-in subtitles + video download

Vertical or horizontal

What will you do with your subtitles?

Subtitles that work as hard as your content does

Scroll-stopping captions for every clip

Borders stop people. Not videos.

Subtitles everyone can follow

Say it loud, even on mute

Your move.

Loved by short-form creators, podcasters, and translators.

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